How to create a newsletter your clients will actually read

Aug 6, 2018 | Business

As a business owner, you want to be able to communicate with and engage with your clients. There are a variety of ways to do this – involving either face to face interaction or online engagement.

For businesses without a shopfront, it’s difficult to make a connection with clients (and potential clients) and while social media is a great way to keep in touch, sometimes a newsletter is also needed. In the field of building, it can be a great way to keep tradespeople, supervisors and other staff up to date with what is happening from the office.

Once you have decided that a newsletter could be of benefit to your business, the next step is deciding how often you want to send one out. This will depend entirely on you and what you have to communicate – you may send a weekly or monthly newsletter out, but you may only require a quarterly newsletter. Think about whether others in your industry are producing newsletters and what sorts of information they are including.

The important thing is to be consistent and not to spam people without their consent. Allow people to opt in and out and you’ll be far more likely to reach the right people who will connect with your business.

Remember that a newsletter is akin to you speaking directly to clients or staff. So you don’t want to offload the job of writing the newsletter to the junior down in accounts. If you wouldn’t send that person to speak directly with your client, then don’t lug them with the newsletter. Also remember that spoken and written words are two very different things and require a different skill set. A copywriter can be your polished and professional voice and write your newsletter for you.

So, what does your newsletter need in order to be read and not deleted?

Catchy subject line

If your email inbox is anything like mine, you probably don’t open every message that comes through. Often, you’ll simply hit delete. Your clients are no different. Everyone is busy these days, and nobody has time to waste. Just because a person has subscribed to your newsletter, doesn’t mean they will click on it. If you want people to open your newsletter, you need to give them a reason. A captivating subject is essential. Simply typing “Newsletter 3” into your subject line, isn’t going to cut it. Think about what your clients want and give them that in your heading.

Easy on the eye

You don’t need to get all fancy with your newsletter, although you can certainly hire a graphic designer to create a template that your copywriter can use. The most important thing is to keep it clean and uncluttered. Even after people have opened the newsletter, they won’t stay and read it if they are met with flustered print and a block of writing with no breaks. Use subheadings, use photos to break up the print, use links to articles rather than reproducing the whole article in the newsletter. All these things allow the client to quickly scan and read the parts they need or want to read. This will make them more likely to open your newsletter the next time it lands in their inbox as well.

Engaging content

You have now got the client to open your email newsletter and start reading it, but they won’t keep reading unless the content is interesting. For example, a boring paragraph giving the specifications of a new product won’t light up their life. Their eyes will likely glaze over and that will be that. A lost opportunity. However, if you give a descriptive account of a new product and explain how it will benefit them, they are more likely to pause and consider buying it or using it.

Make it about them

If your newsletter is full of self promotion, specials and talk about how great you are – it will read like an advertisement or a mailbox catalogue – and people will tune out. Of course, there can be a place for these things in a newsletter but they need to be balanced out with other features. Granted there are some businesses that lend themselves to that sort of “newsletter” but in effect it’s not really a newsletter, and regular subscribers will know that. Thinking again about my overflowing inbox, I know which emails contain sales jargon – and I will only open those if I’m looking to buy a product that they would sell. Most of the time I just delete. However, if I know that business offers expert tips or interesting links to articles, I’m more likely to open it – and then, if there happens to be a product or special of the week included, then I’m more likely to see it and consider it.

Make it actionable

Think about what you want your client to do after they read your newsletter – and make it easy for them to do that! If you want them to talk to a salesperson about the product you have featured, include a link to a phone number at the bottom of that section of the newsletter. Many people access emails through their mobile phones so if you have them thinking about a product and then give them a phone number that they just have to click, they are more likely to call. Strike while the iron is hot. Likewise, if you want your client to share your newsletter or some aspect of it, place social media sharing links on there so they can do so with a simple click. Everything is fast paced these days. The easier you make something, the more likely you are to get a reaction.

Promote your newsletter

You can have your copywriter write you a brilliant newsletter, but nobody will even have the opportunity to read it if they don’t know it exists. You need to tell people about it. Include simple subscription forms on your website so that people can join up. When you are speaking to someone who is interested in what you do or sell, let them know they can sign up and keep up to date with your products/services. Don’t be afraid to promote yourself!

Best of luck with your newsletter, and if you need some extra help, please get in touch.

Is there a business you know of that writes amazing newsletters? 


Get your Instagram on

After Kate’s earlier mentioned money talk, the conference closed with the effervescent Jade Warner from Small Business Growth Club talking all things Instagram. Jade’s presentation was a great reminder that transformation and story telling is still a social media honeypot. People love to see how other people, products, places and just about anything have changed. I particularly loved Jade’s advice about the more Instagram surfaces (feeds, stories, reels, lives, DMs) we appear on, the further our reach.

Let’s get physical

Kate Toon provided a conference experience unlike many others. Coffee cart, morning and afternoon tea, lunch, after conference finger food and drinks, beanbags and massages. But even with all of that, she realised her speakers were giving us a lot of information and that our brains had a lot to process. So in the afternoon she surprised us a with a special guest – Lizzie Williamson from Two Minute Moves. Lizzie told us her story and demonstrated that even for those of us who hate exercise (not mentioning any names), two minutes of movement a day can be a game changer for our mental health. She had us up moving and dancing to Olivia Newton John’s Let’s Get Physical and it definitely helped our mindset. We were refreshed and able to concentrate for the last of the afternoon sessions.

Gifts and prizes

Attendees were also spoiled with a whole range of gifts donated by businesses in DMC. I was lucky enough to win two gorgeous prizes – a mini hamper from Bundles of Luxe thanks to Natasha Sutton from First Impressions Media, and a linen table runner and soap from Sue McGary of French Affair.

I also went home with gifts from Nick’s Digital and event sponsor True Green. And if that wasn’t enough, Kate also gave us Masterminders a box of Digital Marketing Collective goodies.

Award winners

It’s amazing to think that Kate Toon also organised awards around this conference. They’re a lot of work and many generous people gave up their time to read and judge entries. Thank you to head judge Erin Huckle and everyone else who participated.

I was a finalist in the Service Based Business of the Year Award (how cool is that?) but I couldn’t be disappointed in missing out when I saw the calibre of the other finalists. Well done to all finalists. A big congratulations to Beck Confrancesco from Marketing Goodness for being runner up and Nerissa Bentley from The Melbourne Health Writer for winning. Woo hoo! So well deserved. Both these women have always been extremely generous, sharing their knowledge and helping me be better in business. So I was thrilled to see both these first time award entrants get rewarded for their hard work and success.

Congratulations to all the finalists and winners in the E-commerce Business of the Year awards as well. Was thrilled to see Nikki Filia from BeBangles, whose beautiful bracelets I was wearing, awarded runner up. And congratulations to Sue McGary from French Affair for taking out the win. What gorgeous products.


Digital Marketing Collective

This blog post is merely a recap of two very value-packed days at the Digital Marketing Collective Conference 2023. The overwhelming feeling at the end was not only that we got so much useful and practical information to help our businesses grow, but that we had met so many amazing humans.

Kate Toon has an uncanny ability to gather together the best of people. The Digital Marketing Collective is made up of a diverse range of service based and e-commerce business owners. Imagine having a safe space to learn, grow, make mistakes and be supported. Come join us. Full disclosure – the link below is an affiliate link but I would never recommend a group that I wasn’t myself paying to be a part of.

Join Digital Marketing Collective

P.S. If you want to see more photos and videos from the Mastermind and Conference, head over to my Instagram highlights after you join DMC.

Welcome to The Copywriting Chonicles

I love the building industry as much as I love writing. You can learn more about me here.

If you have a question about anything building related that you would like me to blog about, please drop me a quick note.

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